frequently asked questions
Find answers to common questions about our services.
What is your delivery time?
Inside Dhaka city, delivery takes 1-2 business days. Outside Dhaka, it takes 3-5 business days. Delivery time may vary for outside Dhaka or remote areas.
How can I track my order?
Once your order is shipped, you will receive an SMS and email with a tracking number and link. You can also track your order from the "My Orders" section of your account.
Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery all over Bangladesh. You can also pay in advance using bKash, Nagad, or Bank Transfer.
What is your warranty/return policy?
Most products come with a brand or seller warranty (details are on the product page). For defective items, you can request a return/replacement within the warranty period. Please keep the original box and invoice.
How do I claim warranty?
Please contact our support team via phone, email, or Live Chat with your invoice and product details. We will guide you through the warranty claim process.
Are the products original and brand new?
Yes, we only sell 100% original, brand new, and sealed products sourced directly from authorized distributors or brands.
Do you sell used or refurbished items?
No, we do not sell used or refurbished items. All our products are brand new unless explicitly stated otherwise on the product page.
Can I build a custom PC on your website?
Yes, we offer a Custom PC Builder tool. You can select compatible components (CPU, GPU, RAM, etc.), see live pricing, and place an order for the complete setup.
Do you offer technical support after purchase?
Yes, we provide basic technical support for products purchased from us. For complex issues, we will connect you with the brand's service center if needed.
